Custom EX

Customex Solutions is a Dubai‑based consulting firm that helps organizations elevate their customer experience through metrics like Net Promoter Score (NPS). When it comes to the restaurant industry, using the net promoter score can be a game‑changer: by measuring how willing customers are to recommend a restaurant to others, Customex can pinpoint what diners love—and what might be driving them away. Their approach includes mystery shopping, customer satisfaction surveys, competitive intelligence, and audits that feed into the NPS framework.